FAQ
Questions? Answered.
Can't find what you're looking for? Call or email us.
How do I rent totes?
Submit a rental request through our website with your dates, address and estimated quantity. We'll confirm availability and the next steps.
Do you deliver and pick up?
Yes. Delivery and pickup are part of our service, with arrangements confirmed when your rental is booked.
How many totes will I need?
It depends on the size of your home, the amount of belongings you're packing and what you're moving. Contact us if you need help estimating a quantity.
How long can I keep the totes?
Your rental period and any extension options will be confirmed at booking.
Do I need to clean the totes before returning them?
Totes should be emptied and returned in accordance with our rental terms. Additional cleaning fees may apply if they are returned excessively dirty.
Is a security deposit required?
A security deposit may be required. The amount, refund conditions and applicable deductions will be disclosed before your rental is confirmed.
What if I need the totes for longer?
Contact us before your scheduled return date to ask about extending your rental. Additional fees may apply.
What happens if a tote is damaged or missing?
Customers are responsible for the totes during the rental period, subject to the rental agreement. Applicable damage or loss charges will be disclosed before booking.
Where do you operate?
We serve Brantford and surrounding communities within our confirmed delivery area. Submit your address to check service availability.
Can I cancel or change my booking?
Contact us as soon as possible. Cancellation, rescheduling and refund rules will be outlined in our rental terms.
Moving in Brantford or nearby?
Let TOTE & GO take one more task off your moving checklist.
Your move. Our totes. One less headache.